Q: Do I have to pay any interest or fees?
A: No! Our payment plan is 100% interest-free with no hidden fees. You only pay the product price, split into monthly instalments.

Q: Do you run credit checks?
A: No credit checks required. Everyone is welcome to use our payment plan, regardless of credit history.

Q: Can I get a refund if I change my mind?
A: Yes. If your product hasn’t been delivered yet, you’re entitled to a full refund—no questions asked.

Q: Can i change my product?
A: Yes, you can change products, provided you have not yet received delivery of your original contract. Also if the products are of similar value. The difference in value and payment structure will be calculated at the time. 

Q: When will I receive my product?
A: Once you’ve paid half the total months (or half + 1 if it’s an odd number), we’ll ship your product. You can enjoy it while continuing your payment

Q: How does the structured payment method work?
A: Our structured payment plan is designed to make shopping easy and affordable, with no interest or extra fees. Here’s how it works in detail:

• Choose a Payment Term: Select a monthly plan between 5 and 15 months, depending on what suits your budget.

• Fixed Monthly Instalments: Your total product cost is divided equally across your chosen term. For example, a R3000 item over 10 months = R300/month.

• No Lump Sum Payments: To keep things fair and consistent, you must pay monthly instalments—no upfront half-payments or early bulk payments allowed.

• Product Delivery Timing:

  • If your plan has an even number of months (e.g., 10), your product ships after you’ve paid half (i.e., 5 months).

  • If you choose an odd number (e.g., 7 months), your product ships after half + 1 month (i.e., after 4 months).

• Continue Paying After Delivery: Once you receive your item, you simply keep making the remaining payments on time each month.

This plan helps you budget effectively while still getting what you want—without relying on credit or paying interest.