Last updated: 4 July 2026

This policy applies to all FutureShop plans and purchases from FutureShop (Pty) Ltd, trading as FutureShop. It works together with our Terms & Conditions and does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Cancelling before delivery

You may cancel your FutureShop plan at any time before delivery by emailing info@futureshop.co.za. We will refund everything you have paid, less an administration charge of 1% of the full product price, within 14 days of cancellation. If you cancel because of documented financial hardship (for example retrenchment, death in the family, or inability to work), the administration charge is waived and you receive a full refund.

2. Cooling-off after delivery (online purchases)

Under section 44 of ECTA you may cancel an online purchase within 7 days after delivery without giving a reason. Return the goods unused and in their original condition and packaging; you are responsible for the direct cost of returning them. We will refund all payments made within 30 days of the returned goods reaching us.

3. Defective goods

Under section 56 of the CPA all goods carry a six-month warranty against defects from the date of delivery. If goods are defective within this period you may choose a repair, a replacement, or a refund of amounts paid. Contact us with your order number and photographs of the defect and we will arrange collection at our cost. This warranty does not cover damage from misuse, normal wear and tear, or unauthorised alteration.

4. Incorrect or damaged-on-arrival goods

Inspect your goods on delivery. If the wrong item was delivered or it arrives damaged, tell the driver or notify us within 48 hours and we will replace it at no cost to you.

5. Missed payments

Missed payments before delivery simply postpone your delivery date; no penalties or interest apply. If your plan falls more than two payments behind and no arrangement is made after we contact you, the plan may be cancelled and refunded per section 1 above. Missed payments after delivery are handled under clause 5 of our Terms & Conditions.

6. How to contact us

Email info@futureshop.co.za with your order number, or phone 011 616 4129 (Mon–Fri 08:30–17:30). If we cannot resolve your complaint, you may approach the Consumer Goods and Services Ombud (cgso.org.za, 0860 000 272) at no cost.